1. Application of B2 Net Solutions SLA

These B2 Net Solutions Service Level Agreements (SLAs) provide Customer with certain rights and remedies regarding the performance of the B2 Net Solutions and servers (as defined below). Use of B2 Net Solutions Service constitutes acceptance and agreement to B2 Net Solutions AUP (Acceptable use Policy) as well as B2 Net Solutions TOS (Terms of Service) available on http://b2netsolutions.com

2. Definitions

For purposes of these B2 Net Solutions SLAs, the following terms have the meanings set forth below:

* "Base Monthly Service Fee" consists solely of the base monthly fee paid by Customer for the affected B2 Net Solutions service and excludes all other fees which might be charged to Customer, including, by way of example and not limitation, set-up fees, fees for local loop, space rental fees, charges for additional services such as managed services, incremental bandwidth usage or hard drives beyond that which is available without additional charge under B2 Net Solutions standard rates, hourly support, and other types of optional additional services.

3. Summary of B2 Net Solutions SLAs

As described in more detail below, this B2 Net Solutions SLAs provides commitments based upon goals in the following key areas:

4. B2 Net Solutions Availability

99.95% Service Uptime Guarantee
Do to our extensive network infrastructure, B2 NET SOLUTIONS can provide its customers with a 99.95% Network Uptime Guarantee. In the event that any service does not experience 100% uptime in a given month, B2 NET SOLUTIONS will automatically refund 10% of customer's base monthly service fee and subsequently an additional 10% for each hour of downtime thereafter. Should uptime be below 98% customer will be credited 100% of its base monthly fee. Any emergency scheduled downtime taken by B2 NET SOLUTIONS will not apply towards this downtime calculation, nor to the refund calculation. This guarantee applies to B2 NET SOLUTIONS' network performance and not to any hardware, software or services running on a customer's server.

5. Exceptions

B2 Net Solutions cannot be held liable for server downtime or data loss in any circumstance unless due to direct negligence including but not limited to the following circumstances:

5.1. Circumstances beyond B2 Net Solutions reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the B2 Net Solutions SLAs;

5.2. Failure to access circuits to the B2 Net Solutions Network, unless such failure is caused Solely by B2 Net Solutions;

5.3. Scheduled maintenance and emergency maintenance and upgrades;

5.4. DNS issues outside the direct control of B2 Net Solutions;

5.5. False SLA breaches reported as a result of outages or errors of any B2 Net Solutions uptime monitoring system; or

5.6. Customer's acts or omissions (or act or omissions of others engaged or authorized by Customer), including without limitation, any negligence, willful misconduct, or use of the B2 Net Solutions or B2 Net Solutions services in breach of B2 Net Solutions Terms and Conditions of Service or B2 Net Solutions Acceptable Use Policy.

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B2 Net Solutions Inc.
12 Yonge, Suite 2210
Toronto, Ontario Canada M5E1Z9

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